FAQ
WHAT IS INCLUDED IN THE QUOTED PRICE OF MY T-SHIRT?
Your quoted price includes a t-shirt of your color, size, a design for the shirt with as many colors as you want in it.
IS THEIR A MINIMUM ORDER?
No, you can order as few as ONE custom t-shirt or as many as 1000 t-shirts.
DO YOU OFFER VOLUME DISCOUNTS?
Yes, if you order more than 10 items. You can even mix and match the items. It doesn’t have to be the same style or color!
HOW QUICKLY CAN I GET MY ORDER?
If you choose a style, color and size that we have in stock, your shirts will be printed within 24 hours. If we need to order your shirts or use a custom design, then it may take 2 to 5 days to complete the order. Be sure to let us know your deadline so we can provide your order in a timely manner. If you have a rush order, please contact us directly for more information on a delivery schedule. Rush orders are $10 for each custom design.
CAN I ORDER ANOTHER SHIRT WITH THE SAME DESIGN LATER?
Yes, we keep customer files for six months. When you call to get your design reprinted, be sure to give us your full name and a brief description of your original graphic. This will allow us to find it and print it for you immediately.
DO YOU DO FREE DESIGN/ARTWORK?
We pride ourselves on creating a t-shirt design that you will love. Our designers can take your photos, your logo, fonts and clip art and make a unique design just for you. Our design services are free if you are providing the graphic art. Contact us directly If you want a custom design where our designers will have to create the design from beginning to end. There will be a charge for this type of creating service.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Master Card, Discover, American Express and PayPal. Some stores also accept Money Orders and personal checks.
RETURN POLICY
100% Money Back Guarantee
At Eriada Designs your satisfaction is our business. We take pride in providing you — our customer — with exactly what you want. We guarantee to deliver high-quality products that look just like what you ordered or approved and by the date promised. If the products do not match what you approved, if the garment or printing is flawed, or if your order arrives later than promised, you may return your order for a full refund within 15 days of receiving the order. All we ask is that you notify Eriada Designs before returning your order so that we may accurately process the return.
Notice About Ink Colors
Please note that due to varying monitor settings, the colors represented on the online art approval may not match the actual ink or thread colors screen-printed or embroidered on your garments. We are not responsible for variations between your monitor and the actual ink or thread colors.
Garment Sizing
Garment sizing can vary among manufacturers and styles. If you need sizing information, you can reference our online sizing chart for more information. Eriada Designs is not responsible for the purchase of incorrect sizes.
How to Request a Return
Return claims must be filed with the customer service department within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please call (470) 655-5931 or email us at sales@eriadadesigns.com to process your return.